Patient Experience

April 20, 2021

Responses collected from longitudinal surveys show how patient-reported data can help improve hospital quality.

April 15, 2021

Researchers weight the benefits and risks of inpatient units for children and young patients.

April 14, 2021

Researches have validated a five-item assessment tool that can be used to measure clinicians' compassion.

April 03, 2021

Departures at Walmart signal setbacks in plans for in-store clinics.

March 30, 2021

The researchers also sought to learn whether any particular patient group had worse outcomes from COVID-19 than other vulnerable populations.

March 25, 2021

A study found that one of the best-known cancer centers in the world fared better on its internally generated patient satisfaction scores than it did on physician-rating websites.

March 09, 2021

Brian Wayling, assistant vice president of telehealth services at Intermountain Healthcare, discusses use of the technology and a partnership with Amwell.

March 07, 2021

Lalan Wilfong, MD, who leads value-based care initiatives for the 200-site oncology network, said the rollout of the Navigating Cancer platform has helped reduce incident resolution times 33%.

March 06, 2021

The analysis of patient records confirms reports of booming alcohol sales and tax collections, and could be a warning of more hospitalizations to come once the economy fully reopens.

March 04, 2021

A survey received through a text messaging and web-based system may reduce the costs of traditional recruitment and data collection for patients with low back pain.

March 04, 2021

The general public appears to be interested in and satisfied with using robotic systems for healthcare tasks.

March 04, 2021

A new study finds that online reviews are increasingly important in healthcare decision-making, but 50% of health systems lacked online reviews in 2020.

March 02, 2021

The findings could guide policies relevant to the development of AI.

February 27, 2021

Longstanding distrust of the medical establishment plays out in a lack of confidence in safety of the COVID-19 vaccine. This gives health plans and systems the task of building bridges with at-risk groups.

February 26, 2021

MedStar Health denied patients with disabilities access to a support person.

February 22, 2021

A study interviewed patients in a study of a post-suicide intervention and received a range of answers on how it was received.

February 15, 2021

Medicaid expansion is not a panacea for other challenges that safety net hospitals face, and the infusion of coverage may have created longer wait times.

February 12, 2021

Kaiser Permanente authors said having a highly integrated health system strengthened the shift to video medical visits as the pandemic hit.

February 02, 2021

The chief consumer officer for UnitedHealthcare explains her priorities and challenges for 2021.

September 24, 2019

Health systems should ask two questions before deciding if they need a patient experience officer, one expert suggests.