Patient Experience

The Healthcare Financial Management Association’s annual conference offered a window on an industry facing rapid challenges and changes.

Even with big changes in federal policy and mounting cost pressures, Hancock says devising strategies for the future is the best way to manage and adapt.

Providers are seeing more patients confused by misinformation and disinformation, and some aren’t going to doctors. She outlines steps health systems can take to counter misinformation.

Donna Teach explains how one of the nation’s largest pediatric hospitals is working to improve access to care, including behavioral health.

The academic health system serves mostly rural communities, and is working to make it easier for them to get care.

Researchers find low mortality and readmissions. Dr. David Levine of Mass General Brigham says the study answers an important question about home hospital programs for patients with lower incomes.

Mark Bohen, the system’s chief marketing and communications officer, talks about helping the system grow and connecting with consumers.

Mobile investments can deliver significant value and improve access for consumers.

The Ohio-based system has seen improved operating margins. Megerian outlines the steps that led to the rebound.

Members technically have access to care, yet many never engage with it. And that means preventive services go unused.

The health system says the initiatives are showing good returns. Amber Price of Sentara Health talks about the efforts to help frontline nurses and improve patient care.

She talks with us about putting patients at the center, support beyond medicine, younger patients with cancer, and how health systems need new approaches.

Hospitals are having more success in reducing infections, injuries and medication errors that are harmful to patients, the organization says.

A federal judge sided with five Florida hospitals who challenged the methodology. The Leapfrog Group has appealed the decision and said the ruling has implications for free speech.

He talks about getting feedback, maintaining purpose, and the goal of providing a specific experience for patients.

The New Jersey health system celebrates the opening of the news facility, and the system is investing $3 billion in a host of projects.

Dr. Richard Barakat, the physician in chief and executive director of Northwell Cancer Institute, talks with us about bringing cancer centers to more communities and raising the standard of care.

The plans call for a network of surgery centers across Minnesota. Atlas has formed similar partnerships with other health systems.

The chief clinical research officer of the cancer center talks with us about advances in understanding cancer, game changers and making treatments available sooner.

Advances in oncology science are giving patients new reasons for hope, but outdated insurance policies and uneven physician awareness are slowing access to lifesaving care.

The HBO Max series about a Pittsburgh hospital’s emergency department maintains a high level of realism and shows the stress on doctors and nurses.

Robert Stone touts the importance of ensuring patients get the care they need and designing a system to do it. He also points to the need of broader public conversations to ensure access.

He spoke with Chief Healthcare Executive® about its newest hospital, the acquisition of Cancer Treatment Centers, and putting patients first.

Dr. Takeisha Davis, CEO of the New Orleans East community hospital, talks about efforts to keep people healthy, using plain language, and concerns about Medicaid cuts.

Jeffrey Flaks, Hartford’s president and CEO, talked with us about making care more accessible and affordable. And he talks about the desire to continuously get better.