Patient Experience

Sossong, who leads the company’s behavioral health efforts, spoke with us about the stress of the pandemic, expanding services to rural areas and integrating mental health with primary care.

More than 1,300 centers nationwide are getting grants to improve data reporting, which should also improve health equity, the Health and Human Services Department says.

The Centers for Medicare and Medicaid Services dropped a plan to suppress some safety reporting after pressure from patient advocates. The Leapfrog Group cheered the move.

Health systems with more doctors and palliative services saw fewer patients bounce back to the hospital, a recent study found.

The Cleveland-based system was hailed for its commitment to excellence. Cliff Megerian, the system’s CEO, says the staff aims to deliver care with kindness and compassion.

Automated solutions help measure the patient experience efficiently, gain essential insight into what patients think, and allow providers to act on that knowledge.

A survey of executives find recruiting and retention are top challenges, along with improving the patient experience and expanding digital health options.

Only 2% of the nation’s hospitals earned recognition from the Lown Institute. Some were singled out for their success even with a high concentration of COVID-19 patients.

The organization evaluated more than 3,000 hospitals, but only a small portion were honored. Two hospitals improved in every category.

Black women are more than three times as likely to die from pregnancy-related complications as White women. Doulas are one way to improve these outcomes for Black women.

A study of more than 1,200 patients identifies significant gaps, but researchers also offer practical ways health systems can do better for patients.

The agency said some data would be skewed by the COVID-19 pandemic. Critics say the move could harm patients and deprives the public of vital information.

Healthcare leaders need to make safety a much higher priority, and employers are ‘fed up’ with the data they are seeing, she says.

In an interview with Chief Healthcare Executive, Binder says she’s concerned parents say they don’t know how to report problems. All pediatric hospitals should disclose the results of patient and family surveys, she says.

Health systems can boost the performance of ambulatory surgical centers with advanced remote patient monitoring and postoperative telerehabilitation solutions.

A new report from the watchdog organization details progress in some areas, but said hospitals are falling short in enabling parents to report problems.

The Digital Health for Equitable Health Alliance includes historically black colleges, pharmaceutical companies and advocates for patient care.

The digital health company offers culturally intentional care. Kevin Dedner, founder and CEO, says it’s needed because the mental healthcare system wasn’t designed for everyone.

They are collaborating on an educational effort aimed at reducing disparities in patient care. Eight hospitals were selected for a year-long program.

The hospital pricing study found wide ranges in costs at different hospitals. The American Hospital Association said the report jumps to ‘unfounded conclusions.’

The watchdog organization released its spring safety grades, examining nearly 3,000 hospitals. Patient satisfaction dipped during the pandemic.

Some have issues with access, while others aren’t sure they’ll get quality care, according to a report by McKinsey & Company.

Providers must engage patients outside of appointments, Linnert said in an interview with Chief Healthcare Executive. Health systems can use their data to connect with patients.

Many have avoided or delayed medical care during the COVID-19 pandemic. Employers should encourage their employees to get back into the habit of seeing doctors.

In an interview with Chief Healthcare Executive, Amwell’s senior medical director talks about the opportunities of telemedicine and some of the hurdles for the industry.

Consumers will be able to see which hospitals have the best outcomes. The Biden administration says it’s part of an effort to reduce maternal mortality.

The Leapfrog Group found a significant gap between the two in some areas. But Leah Binder, the group’s CEO, says both have room for improvement.

Doctors and executives see the value in the practice, but some say there are issues with workflows and reimbursement, a new survey finds.

The vast majority of doctors are using telehealth and see the value for patients. Some express concern about ensuring all patients can take advantage of it.

The Cleveland Clinic and Amwell have teamed up to offer patients, employers and health plans the chance to check a diagnosis remotely. Frank McGillin, CEO, says there’s a clear need and a substantial market.