Patient Experience

A new survey shows 1 in 4 U.S. adults owe a medical debt. Michael Karpman of the Urban Institute talks about how hospitals can help.

He talks with us about leading one of New Jersey’s few single hospital systems, taking care of staff and looking ahead.

Several groups say that AI is a valuable tool, but warn physician expertise is essential. They push back against efforts to pit doctors against technology.

Dr. David Callender will step down at the end of the year. Alec King, the system’s chief financial officer, will be the next CEO.

Health systems can help patients before they choose an insurance plan that isn't right for them.

The Children’s Hospital Association is teaming with international partners to develop a coordinated approach to save lives.

A Deloitte report estimates significant new investments, and says interventions could add 20 years to women’s health span.

Dr. James Merlino, who takes over as CEO next year, talks about working in partnership to help hospitals improve.

Dr. Jonathan Perlin will step down at the end of 2026, and Dr. James Merlino, the COO, will succeed him. They spoke with us about the transition.

The question isn't whether to let AI into the patient journey. It's whether health systems will earn a seat in that conversation.

Robert C. Garrett, the longtime leader of the New Jersey health system, will step down in 2027.

One in five mothers is affected, yet most cases go untreated. The problem isn't awareness—it's what happens next.

With a new program that uses AI and revamped workflows, the health system is looking to offer more personalized care.

The Nike founder and his wife are providing funding to build a new women’s hospital and to expand heart care.

Jennifer Winston of U.S. News talks about the evolution of the analysis of pediatric hospitals.

This year’s annual rankings recognized 90 hospitals, with a handful named to the Honor Roll.

The health system is getting patients out of the emergency room and into hospital rooms more quickly.

Dr. Jacqueline Moline of Northwell Health talks about the increased number of cancer diagnoses tied to the terrorist attacks 25 years ago.

Amidst efforts to improve vaccinations and counter misinformation, doctors also must help those who have had bad experiences in health systems.

Health systems are accelerating clinical uses of AI, but leaders stress the need for safegauards.

The Physicians Foundation says more doctors say misinformation is affecting their ability to provide care.

More than 500 measles cases have been reported in the county this year.

A hospital-based intervention program is helping victims and curbing the cycle of violence.

Our panel examines the changing role of health systems in terms of keeping communities healthy and reaching those who aren’t going to hospitals.

From crisis to continuity: we must rethink mental health design for the reality of chronic care.