Patient Experience

An inclusive organization is more likely to see gains in safety, says Tejal Gandhi of Press Ganey. Hospitals also must make sure their workers feel safe.

The health system is building a five-story neurological care complex, and is looking to invest nearly $1 billion in the city over the next five years.

A new report by J.D. Power sheds light on factors driving patient satisfaction in hospitals. A big key: Nurses play a large role.

ECRI’s 2024 list of threats to patient safety includes a familiar challenge: preventing falls. Marcus Schabacker, ECRI’s CEO, discusses an ongoing concern.

ECRI outlines key challenges in protecting patients. Dr. Marcus Schabacker, CEO of the patient safety group, talks with us about the dangers to patients.

Health system leaders know the financial risks of cyberattacks, as shown by the Change Healthcare attack. Now, they are seeing cybersecurity is essential to protecting patients.

The Leapfrog Group has teamed with the American Diabetes Association to name the first hospitals recognized for their treatment of patients with diabetes.

The organization unveils its recipients of two hospital quality awards, and a select group received recognition in both categories.

Researchers at UC San Diego Health talk about the wide-ranging impacts of a ransomware attack in California, and the need for more research of cyberattacks in healthcare.

Officials say the new campus is designed to be inviting for children and capable of expanding as needed. Intermountain officials talked with us about the new facility.

CHS has partnered with Cadence and is now monitoring thousands of patients. Lynn Simon of CHS talks about the development of the program, building buy-in and keys to success.

Leah Binder, CEO of the Leapfrog Group, talks about patient safety, the link of safety to retaining workers, the patient experience, and why parking shouldn’t be an afterthought.

Change’s systems are still down, and health systems are having difficulty processing claims and checking the insurance eligibility of patients, the American Hospital Association says.

The legendary band is slated to perform a show to benefit Power to the Patients, a nonprofit organization pushing to change the health system.

The system developed a new platform making it easier for patients to get appointments, stemming the loss of patients to other providers, and improving revenue.

Workers have seen discrimination against patients, according to a Commonwealth Fund report. Black and Latino workers are more likely to say they’ve witnessed racism.

AccessOne’s 2023 consumer survey paints a vivid picture of the average American’s financial struggles and what healthcare organizations can do to help them.

The new ‘guided search’ feature aims to make it easier to match with the appropriate provider. Oliver Kharraz, the company’s CEO and founder, talks about the new tool.

In the last week of 2023 and the first two weeks of 2024 alone, 4,810 people 65 and older lost their lives to covid — a group that would fill more than 10 large airliners.

ECRI, the patient safety organization, released its annual list of 10 technology trouble spots. Marcus Schabacker, CEO of ECRI, talks with us about taking steps to protect patients.

Mark Lieberman, president and co-founder of Force Therapeutics, talks about his digital care platform aimed at patients with musculoskeletal conditions.

Brad Bowman talks with Chief Healthcare Executive® about the 2024 rankings, and common traits among those receiving top honors.

The organization examined more than 4,000 hospitals in compiling its annual rankings. Some of the best come from high-profile systems, and some lesser-known names received top honors.

In new data from the American Cancer Society, colorectal cancer has become the leading killer of young men, while breast cancer is the leading cause of death in young women.

New York’s public hospitals issued a masking policy in patient areas, and other health systems in several states have required staff and visitors to wear masks in recent weeks.