Patient Experience

Many Americans have postponed or gone without some medical services in the past year, a KFF poll found. Members of minority groups and those with lower incomes are more likely to have trouble with medical bills.

Two out of three consumers said they didn’t think large hospitals were as careful as they should be with their personal and payment information.

Telehealth use surged due to the COVID-19 pandemic and many patients welcomed the option. But a new survey shows some patients prefer in-person visits for some of their needs.

The surging market reached $23 billion in 2020. It’s expected to grow five times larger by 2025.

More than a dozen organizations are urging lawmakers to permanently protect access to telehealth services. The government has eased restrictions but the waivers are only in place during the COVID-19 public health emergency.

Financial leaders of healthcare systems outlined some of the challenges in reducing unexpected bills in a new survey.

The groups say they support the law and key patient protections. But they argue a provision in the law must be fixed or it could hurt patient access to care and providers could lose out financially.

The $390 million deal is expected to close in early 2022. Cancer Treatment Centers will be converted to a non-profit organization.

Essen teamed up with Verustat to monitor patients in their homes. Essen’s founder calls the partnership a “game changer.”

As more payers shift seniors from in-patient facilities and back toward their homes, more patients need assistance, a new study shows. The burden on patients and families isn’t fully understood.

The state's hospitals are dealing with serious capacity issues and a shortage of healthcare workers.

The federal policy led to more outpatient stays initially, but the rate of change has flattened. The rule carries substantial costs for hospitals.

More hospitals are now offering acute care at home. It’s another indication of how the COVID-19 pandemic is driving changes in hospitals and healthcare.

In New Hampshire, where several rural delivery units have closed in recent years, the driving time more than doubled.

The hospitals are participating in a federal effort to collect and study the health data of women and babies. The hope is to reduce disparities in outcomes among racial and ethnic groups.

Hospital systems play a vital role in vaccinating children ages 5-11. But, they are setting up clinics amidst a staffing crunch, even while facilities are packed with patients.

The study concluded that some return visits within 30 days could have been avoided with better communication about medications and post-discharge plans.

Panelists during a session at the Galien Week of Innovation discussed their technological innovations that allow for a health system with a more connected patient.

Healthcare needs to adapt so Medicare beneficiaries can select the care setting that’s most appropriate for their health, safety and quality of life when they require care after a hospitalization.

Patients expect more convenient communication options and user-friendly technology from healthcare providers now.

Patients receiving care at Memorial Sloan Kettering preferred telemedicine visits over in-office visits with similar satisfaction scores.

Solving operational challenges starts by looking at operating models and staffing from a new perspective.

The number of patients presenting in the emergency department (ED) with alcohol and substance use disorders is on the rise, but hospitals are not equipped to treat addiction.

An increase in new COVID-19 cases and hospitalizations among unvaccinated individuals cost nearly $3.7 billion August, according to report from the Peterson-KFF Health System Tracker.

Automated patient engagement technology can streamline communications without excessive costs, implementation challenges or healthcare providers losing the "human touch."

Economic stability, and its contributing factors, are a fundamental determinant currently impacting the health and well-being of many individuals.

Scientists warn against a severe upcoming flu season and a continued possibility of a twindemic, in which COVID-19 and flu epidemics overwhelm hospitals.

Rural hospitals that merged reported reduced mortality and improved quality of care for six conditions.

Most healthcare revenue cycle teams use productivity standards or quotas to meet goals, which requires insight into how long these tasks can take.

Interventions aimed at reducing hospital length of stay (LOS) among at-risk patients lack consistent efficacy, according to a systematic review.