Patient Experience

Consumers need a more sustainable path forward for managing the cost of care, and so will the healthcare organizations that serve them.

Hospitals will always have a place for those who need intensive care. But in the near future, he says most care will be done on an outpatient basis or at home.

While companies value customer loyalty, what people want from the healthcare industry is value for their time.

Health systems are showing signs of progress, but a new study sheds light on areas where they can do better to ensure children get the best care.

The chief medical officer of Qualtrics, Boissy talks about organizations living their values, improving access, and how empathy provides a great return on investment.

Tens of millions of Americans have been affected by data breaches in the first six months of the year.

The maternal mortality rate more than doubled between 1999 and 2019, a new study shows. Researchers have also identified disparities at the state level.

The companies said this week that the DAX Express solution is going to be available to the Epic community.

Several medical organizations offer updated recommendations to prevent infections. A key: health systems must utilize better stewardship of antibiotics.

The partnership between the Cleveland Clinic and Amwell is enjoying robust growth. Peter Rasmussen, the chief clinical officer, talks about the venture’s success and what’s coming next.

Some patients end up back in the hospital because they didn’t follow their treatment plan, for a variety of reasons. Colin Banas of DrFirst talks about the need to improve.

They’ve partnered to guide patients to doctors and providers offering affirming care. Dustin Nowaskie of OutCare Health talks about the need to offer better care for LGBTQ+ communities.

Hiring managers and health system leaders can take important steps to keep patients safe.

The number of survivors with functional limitations has more than doubled, suggesting the need for more work to help people live better lives, researchers say.

The system launched one of the first programs to offer acute care at home. Ania Wajnberg of Mount Sinai talks about the ingredients of a successful program.

Patients with Medicare and Medicaid were far more likely to have complications than those with private insurance.

Those patients had higher rates of sepsis and respiratory failure, according to a study of millions of records. Missy Danforth of The Leapfrog Group spoke with us about the findings.

The AI-powered technology is making life easier for patients’ families and reducing headaches for a health system serving young patients with complex needs.

Personalized care driven by pharmacy better informs how you might respond to your meds.

More young people are having bariatric surgeries. The American Academy of Pediatrics has called for more access to the procedure for kids and teens struggling with obesity.

A recent survey suggests consumers are more interested in getting payment notices digitally. Some hospitals are offering more digital payment options, but many are not.

Most Americans say the healthcare system is overwhelming and time-consuming. Patients say they want more time with providers and find it too difficult to get appointments.

A new study examines how the ransomware attack led to higher volume at surrounding hospitals. The authors say hospitals must develop emergency plans to respond to attacks.

Three types of infections have seen significant increases, according to the organization. CEO Leah Binder says the findings ‘should stop hospitals in their tracks.'

The co-founder of an online marketplace where patients can find doctors, Goldhill talks with Chief Healthcare Executive about his journey and how the industry needs to evolve.