Patient Experience

The company says it secured more than $1.7 billion to aid patients in 2022. Vince King of TailorMed talked with Chief Healthcare Executive about the company and its prospects for growth.

He talks with Chief Healthcare Executive about the growth of hospital-at-home programs, Best Buy’s purchase of Current Health, and how leaders can help make home-based care succeed.

Clinics must take new approaches to nurture the relationships they built during the pandemic and ensure they are delivering the experience that will encourage patients to return.

A Qualtrics survey found healthcare workers have a wide number of frustrations, and nearly 4 in 10 said they are considering finding other jobs.

The polling organization also reported the largest year-over-year increase in deferred healthcare since first tracking the issue in 2001.

The organization evaluated nearly 4,500 hospitals and measured their performance among common procedures.

Nearly half of all Medicare beneficiaries are enrolled in Medicare Advantage programs. Insurers hailed the milestone, but lawmakers have pressed for reforms, citing delays in approval for treatments.

Generally, cancer rates aren’t dropping as quickly in women. And Black women with breast cancer are far more likely to die than white women.

Researchers found about a quarter of adverse events are preventable, according to a new study. But many hospitals rely on voluntary reporting, so some adverse events likely aren't being captured.

From finding primary care doctors to areas without obstetrics services, patients are struggling to get the care they need. Stephanie Kovalick of Sage Growth Partners talks about the implications for healthcare providers.

The company touts the value of its software in helping hospitals serve more patients and unlock their capacity. Sanjeev Agrawal, LeanTaaS president, spoke with Chief Healthcare Executive about the firm’s growth.

The Buffalo Bills player remains hospitalized as millions pray for his recovery. Doctors stress the importance of CPR training, since most who suffer cardiac arrest outside a hospital don’t survive.

Healthcare organizations must ensure patients can afford their prescriptions to reduce the risks of complications, Nele Jessel of athenahealth suggests.

Continuing our rundown of the top stories with readers, we look at features focused on patients and where hospitals are succeeding and where they can improve.

An investigation by KHN found that hospitals are being aggressive in going after patients for unpaid bills.

If hospitals and healthcare organizations want to show how much they value their patients, they must listen to them, says Adrienne Boissy of Qualtrics.

Patient advocates said the federal report should be used to drive meaningful change. Emergency medicine groups faulted the study and said it will deter people from going to the hospital.

Most healthcare executives surveyed said they’re offering some type of home-based care. But they said staffing remains a big challenge.

The system aims to expand options at its children's hospital and provide more care for kids in their communities. Katy Welkie and David Flood of Intermountain talked with Chief Healthcare Executive about the effort.

Hospitals are filled with patients with respiratory illnesses, and flu hospitalizations are the highest in more than a decade. Now, more people are being treated in hospitals for COVID-19.

Groups representing doctors and hospitals say they support the spirit of the law, but a process to resolve billing disputes is tilted in favor of insurers.

Just as Americans are shopping online for the holidays, patients should be able to have the same convenience in finding the care that they need.

Many digital products in behavioral health are aimed at the ‘worried well.’ Those looking to develop solutions for mental illness need to involve clinicians and patients in designing products.

The watchdog organization released its fall 2022 Hospital Safety Grades, and it’s the 10th year of the group’s report cards. Hospitals made great strides before the COVID-19 pandemic, but gains have been lost.

The head of the Pennsylvania healthcare system cites the ability to invest in programs to help patients live healthier lives. And he says those efforts are paying off.

It’s another sign of the evolving healthcare market. Walgreens Boots Alliance CEO Roz Brewer called it ‘transformational for our U.S. Healthcare segment.’

Ian Manners, chief strategy officer of TailorMed, talked with us about the company’s work with health systems and lessons for hospitals in helping patients manage big medical bills.

Researchers found an automated, 30-day text messaging program engaged patients and lowered their odds of needing acute care services.

Health systems are reporting unusually early surges of the respiratory virus, and they are worried about the possibility of rising flu and COVID-19 cases.

More than 4,500 hospitals were analyzed across 17 different specialty areas. The group says it hopes consumers use the rankings to make informed choices.