Patient Experience

The Westchester Medical Center Health Network says two hospitals and a nursing home are affected. The system announced plans to take down IT systems and temporarily divert some patients.

Hospitals and outpatient facilities are seeing more pediatric females for mental health patients than in pre-pandemic years, according to data analyzed by Epic Research.

The Centers for Medicare & Medicaid Services’ latest proposed rule regarding Medicare reimbursement for dialysis has missed an opportunity to support the kidney community.

The CEO of SCAN Group and SCAN Health Plan talks with Chief Healthcare Executive about curbing the use of middlemen, the need for more integration in healthcare, and moving away from annual enrollment.

Female employees spend $266 more annually than men, and that excludes pregnancy-related costs, a report by Deloitte says.

Main Line Health CEO Jack Lynch says it’s impossible to talk about better outcomes without focusing on closing disparities in underserved groups.

Nearly half of those who have used telehealth have only done so once, according to a new report from Trilliant Health. Some patients still want to be seen in person.

The warehouse’s members will be able to get virtual care appointments for $29. Sesame CEO David Goldhill is aiming to add more convenience to healthcare.

Seattle Children's appoints a chief scientific officer, and others take on new roles.

Boston Medical Center and University of Chicago Medicine ranked high in the Lown Institute’s list of racially inclusive hospitals. Leaders share their insights.

The think tank ranked the hospitals that fared best in opening its doors to all. The institute also identified metro areas with high segregation.

They plan to build a new hospital for cancer patients in Boston. The new collaboration signals Dana-Farber is moving on from a long relationship with Brigham and Women’s Hospital.

For the first time, the organizations plan to honor those providing top-notch care for patients with diabetes. Leah Binder, Leapfrog CEO, talks about the new program and why she says it’s so important.

A presidential advisory panel recommends the White House take action to lower the number of harmful events in hospitals. Patient advocates offered praise.

Interventions such as movement, mindfulness, and social connection are associated with improvements in physical and cognitive functioning.

A RAND Corporation study found patient satisfaction scores plunged across the country, among all types of hospitals.

Researchers point to the need to ensure the appropriate care for transgender patients, even as the procedures have been restricted in some states.

The digital health company is offering more customized experiences on its platform, including options designed to help health systems engage and retain workers.

Researchers also found higher rates among Asian Americans and Hispanic Americans. They say the findings should be a ‘call to action’ for more research and different treatment

The Pennsylvania system’s chief quality officer discusses how they saw significant improvements in patient safety, from empowering employees to improving processes.

Nigel Girgrah of Ochsner talks about expanding wellness efforts, building support, and how it relates to improving care for patients.

NRC Health announces the recipients of its 2023 awards for consumer loyalty and patient experience.

Keith Gray became UTMC’s president in July, and he’ll take over as CEO next spring. He talks about patient care, health equity and why he’s ready to tackle the challenge of improving outcomes.

The ratings include more outpatient measures, a greater focus on data, health equity and more. Ben Harder of U.S. News talked with us about the annual rankings.

The rankings include 22 hospitals that made the honor roll, and some organizations also earned high marks in specialty care.