Patient Experience

The organization examined thousands of hospitals but only a select group took prizes in patient safety and the patient experience. Four problems make up the bulk of safety events, the study found.

Healthgrades has announced its recipients of patient safety awards, and Brad Bowman talks about the importance of focusing on critical problems.

Ankoor Shah of Accenture talks with Chief Healthcare Executive about the need for better data, and why technology is a key element in closing disparities.

The retailer is adding 28 new locations in Texas, Arizona and Missouri. It comes as other retailers are getting into healthcare delivery.

In other news, SelectHealth names a new chief executive, Jefferson hires a chief financial officer, and others take new leadership roles.

More Americans are opting for the home instead of nursing homes or other long-term care facilities. Lissy Hu of WellSky talks about the need to ensure patients get what they need.

Some patients are less likely to adhere to cancer screening programs, researchers say. Clinicians lack knowledge in treating transgender patients, a barrier that must be addressed.

About half are providing some price data, but many are offering information that is incomplete, according to Patient Rights Advocate.

The company says it secured more than $1.7 billion to aid patients in 2022. Vince King of TailorMed talked with Chief Healthcare Executive about the company and its prospects for growth.

He talks with Chief Healthcare Executive about the growth of hospital-at-home programs, Best Buy’s purchase of Current Health, and how leaders can help make home-based care succeed.

Clinics must take new approaches to nurture the relationships they built during the pandemic and ensure they are delivering the experience that will encourage patients to return.

A Qualtrics survey found healthcare workers have a wide number of frustrations, and nearly 4 in 10 said they are considering finding other jobs.

The polling organization also reported the largest year-over-year increase in deferred healthcare since first tracking the issue in 2001.

The organization evaluated nearly 4,500 hospitals and measured their performance among common procedures.

Nearly half of all Medicare beneficiaries are enrolled in Medicare Advantage programs. Insurers hailed the milestone, but lawmakers have pressed for reforms, citing delays in approval for treatments.

Generally, cancer rates aren’t dropping as quickly in women. And Black women with breast cancer are far more likely to die than white women.

Researchers found about a quarter of adverse events are preventable, according to a new study. But many hospitals rely on voluntary reporting, so some adverse events likely aren't being captured.

From finding primary care doctors to areas without obstetrics services, patients are struggling to get the care they need. Stephanie Kovalick of Sage Growth Partners talks about the implications for healthcare providers.

The company touts the value of its software in helping hospitals serve more patients and unlock their capacity. Sanjeev Agrawal, LeanTaaS president, spoke with Chief Healthcare Executive about the firm’s growth.

The Buffalo Bills player remains hospitalized as millions pray for his recovery. Doctors stress the importance of CPR training, since most who suffer cardiac arrest outside a hospital don’t survive.

Healthcare organizations must ensure patients can afford their prescriptions to reduce the risks of complications, Nele Jessel of athenahealth suggests.

Continuing our rundown of the top stories with readers, we look at features focused on patients and where hospitals are succeeding and where they can improve.

An investigation by KHN found that hospitals are being aggressive in going after patients for unpaid bills.

If hospitals and healthcare organizations want to show how much they value their patients, they must listen to them, says Adrienne Boissy of Qualtrics.

Patient advocates said the federal report should be used to drive meaningful change. Emergency medicine groups faulted the study and said it will deter people from going to the hospital.

Most healthcare executives surveyed said they’re offering some type of home-based care. But they said staffing remains a big challenge.

The system aims to expand options at its children's hospital and provide more care for kids in their communities. Katy Welkie and David Flood of Intermountain talked with Chief Healthcare Executive about the effort.

Hospitals are filled with patients with respiratory illnesses, and flu hospitalizations are the highest in more than a decade. Now, more people are being treated in hospitals for COVID-19.

Groups representing doctors and hospitals say they support the spirit of the law, but a process to resolve billing disputes is tilted in favor of insurers.

Just as Americans are shopping online for the holidays, patients should be able to have the same convenience in finding the care that they need.