Patient Experience

Peter Urbanowicz, managing director and co-head of Alvarez and Marsal’s Healthcare Industry Group, discusses the FDA’s new focus in addressing supply chain and device shortages posed by the COVID-19 pandemic and what hospitals should be doing in the meantime to adjust.

Consumer sentiments show the demand for contactless experiences that are also digital and convenient has been on the rise for years, and 2020 might be the year where the importance of this rising demand was fully realized.

Sundar Kamak, global head of manufacturing at Ivalua, discusses the COVID-19 pandemic’s effect on healthcare supply chains and how technology can help alleviate those issues.

During the pandemic, any health service that could go virtual, did. In the last 12 months, demand for virtual care has risen sharply, but shifting to a centralized virtual care hub is not easy pivot for many traditional health providers.

Kaveh Safavi, MD, JD, global health lead of Accenture Health, discusses how the pandemic influenced the speed at which healthcare organizations adopted new technologies and how this adoption is impacting patient care.

In an era when patient communication channels have moved online, how can providers ensure that digital health and behavior modification tools drive healthcare engagement in a way that promotes meaningful, long-lasting, and positive outcomes?

Following authorization from the CMS, the healthcare survey specialist will create methods to gauge patient experience.

According to Pew Research, 96% of Americans own a cell phone and 81% have a smartphone, which are the devices they use to communicate and access information on a daily basis.

The company hit the restart button in 2012 when it saw an opportunity to address the affordability gap in healthcare, as costs began started to shift from the payer to the consumer.

Moving healthcare home is just part of the growing personalization of healthcare that has been made possible by advancements in technologies that seamlessly connect a patient to their care team.

A McKinsey survey shows four in 10 consumers do not believe their finances will return to normal until late 2021 or early 2022.

A new CVS Health initiative uses a localized approach to increase mental health care accessibility and affordability, particularly for vulnerable populations like young adults and people of color.

Responses collected from longitudinal surveys show how patient-reported data can help improve hospital quality.

Researchers weight the benefits and risks of inpatient units for children and young patients.

Researches have validated a five-item assessment tool that can be used to measure clinicians' compassion.

Departures at Walmart signal setbacks in plans for in-store clinics.

The researchers also sought to learn whether any particular patient group had worse outcomes from COVID-19 than other vulnerable populations.

A study found that one of the best-known cancer centers in the world fared better on its internally generated patient satisfaction scores than it did on physician-rating websites.

Brian Wayling, assistant vice president of telehealth services at Intermountain Healthcare, discusses use of the technology and a partnership with Amwell.

Lalan Wilfong, MD, who leads value-based care initiatives for the 200-site oncology network, said the rollout of the Navigating Cancer platform has helped reduce incident resolution times 33%.

The analysis of patient records confirms reports of booming alcohol sales and tax collections, and could be a warning of more hospitalizations to come once the economy fully reopens.

A survey received through a text messaging and web-based system may reduce the costs of traditional recruitment and data collection for patients with low back pain.

The general public appears to be interested in and satisfied with using robotic systems for healthcare tasks.

A new study finds that online reviews are increasingly important in healthcare decision-making, but 50% of health systems lacked online reviews in 2020.

The findings could guide policies relevant to the development of AI.

Longstanding distrust of the medical establishment plays out in a lack of confidence in safety of the COVID-19 vaccine. This gives health plans and systems the task of building bridges with at-risk groups.

MedStar Health denied patients with disabilities access to a support person.

A study interviewed patients in a study of a post-suicide intervention and received a range of answers on how it was received.

Medicaid expansion is not a panacea for other challenges that safety net hospitals face, and the infusion of coverage may have created longer wait times.

Kaiser Permanente authors said having a highly integrated health system strengthened the shift to video medical visits as the pandemic hit.