Patient Experience

Panelists during a session at the Galien Week of Innovation discussed their technological innovations that allow for a health system with a more connected patient.

Healthcare needs to adapt so Medicare beneficiaries can select the care setting that’s most appropriate for their health, safety and quality of life when they require care after a hospitalization.

Joe Polaris, senior vice president of product and technology at R1 RCM, discussed how price transparency can increase hospital revenues and address patient concerns regarding exorbitant healthcare costs as well as the impact that CMS’ new price transparency rule could have on hospitals.

Patients expect more convenient communication options and user-friendly technology from healthcare providers now.

Patients receiving care at Memorial Sloan Kettering preferred telemedicine visits over in-office visits with similar satisfaction scores.

Solving operational challenges starts by looking at operating models and staffing from a new perspective.

Tomer Shussman and Hila Glick of OneStep, a physical therapy app, discussed the challenges with traditional physical therapy, how OneStep improves the proportion of patients who complete their therapy, and more.

The number of patients presenting in the emergency department (ED) with alcohol and substance use disorders is on the rise, but hospitals are not equipped to treat addiction.

An increase in new COVID-19 cases and hospitalizations among unvaccinated individuals cost nearly $3.7 billion August, according to report from the Peterson-KFF Health System Tracker.

Automated patient engagement technology can streamline communications without excessive costs, implementation challenges or healthcare providers losing the "human touch."

Economic stability, and its contributing factors, are a fundamental determinant currently impacting the health and well-being of many individuals.

Scientists warn against a severe upcoming flu season and a continued possibility of a twindemic, in which COVID-19 and flu epidemics overwhelm hospitals.

Several problems exist with current programs that address social determinants of health (SDOH); however, a new social model aims to combat these issues and improve the programs’ effectiveness.

Rural hospitals that merged reported reduced mortality and improved quality of care for six conditions.

Most healthcare revenue cycle teams use productivity standards or quotas to meet goals, which requires insight into how long these tasks can take.

Interventions aimed at reducing hospital length of stay (LOS) among at-risk patients lack consistent efficacy, according to a systematic review.

Clay Ritchey, CEO of Verato, highlights the administrative and financial benefits that patient-matching technology can provide hospitals and health systems, as well as how it can improve the patient experience.

Terri Casterton, director of Healthcare Product and Strategy at Bottle Rocket, discussed the latest Apple Watch features, the use of patient supplied data in healthcare and the use of technological innovations in healthcare.

Hospitals and health systems started to improve digital capabilities as a result of the pandemic, but that momentum is starting to slow, according to new report.

A tool that can accurately measure hospitals’ medical surge preparedness can be beneficial when responding to future crises and large-scale emergencies.

Steve Wigginton, CEO of Icario, discussed how value-based care and artificial intelligence are helping health systems and health plans to provide more personalized care and to address social determinants of health.

Bob Dean, the nursing homes' owner, has previously been cited by state officials for evacuating patients to a facility he owned that proved to be inadequate.

The pandemic caused a jump in healthcare-associated infections in hospitals, highlighting a need to return to infection prevention and control practices that were standard before the pandemic.

The results demonstrate such intervention can increase patient knowledge about their disease, treatment, and regimen.

Issuing phone calls to marginalized patients increases COVID-19 vaccination likelihood.

Physicians must embrace the digital era of healthcare to improve the patient experience.

Pandemic fuels burnout, stress, and thoughts of leaving the workforce.

Blair Childs, senior vice president of public affairs at Premier, explains how the Improving Seniors’ Timely Access to Care Act could revolutionize how prior authorizations are conducted and how machine learning technologies can help health systems adapt if it is signed into law.

To date, the focus of RPM has been on the technology itself and its increasing ease of use. The conversation now needs to shift to creating a patient-centric healthcare experience enabled by RPM technology.

Kate Cordell and Ken Knecht, cofounders of Opeeka, discuss their company’s Person-Centered Intelligence Solution and how it can help children and their families manage and coordinate their mental health concerns as well as the benefits the tool can have on health systems.