Patient Experience

More than 370 companies, hospitals and healthcare organizations are urging Congress to extend waivers for virtual care.

Executives of health systems said they’re reducing services due to losses. Some are closing beds and delaying procedures, while patients are seeing long waits in emergency departments.

In the second part of an interview with Chief Healthcare Executive, he says he hopes health leaders are moving with urgency on their digital transformation.

Researchers with the Mayo Clinic found virtual diagnoses typically matched in-person examinations, although the results were better in specialty care than primary care.

Hospitals cannot afford outdated digital portals, poor communication with patients or a clunky billing process that puts the onus on the patient.

Millions of Americans suffer from visual impairments, and many are having trouble using telehealth services.

With a closed loop approach, providers can help ensure vulnerable populations receive the right care at the right time in the most cost-effective manner.

Mayo Clinic researchers say artificial intelligence can help patients have better outcomes and could potentially lower costs for health systems.

Researchers found increased odds of death during hospitalization, cardiovascular problems and obstetric hemorrhage.

The company’s technology helps patients navigate sprawling hospitals, along with scheduling and billing. CEO Joshua Titus says Gozio’s platform helps hospitals see higher patient engagement.

The company employs chatbots with natural language to connect with patients on mobile phones. CEO Greg Johnsen touts the ease of the technology for consumers.

Sossong, who leads the company’s behavioral health efforts, spoke with us about the stress of the pandemic, expanding services to rural areas and integrating mental health with primary care.

More than 1,300 centers nationwide are getting grants to improve data reporting, which should also improve health equity, the Health and Human Services Department says.

The Centers for Medicare and Medicaid Services dropped a plan to suppress some safety reporting after pressure from patient advocates. The Leapfrog Group cheered the move.

Health systems with more doctors and palliative services saw fewer patients bounce back to the hospital, a recent study found.

The Cleveland-based system was hailed for its commitment to excellence. Cliff Megerian, the system’s CEO, says the staff aims to deliver care with kindness and compassion.

Automated solutions help measure the patient experience efficiently, gain essential insight into what patients think, and allow providers to act on that knowledge.

A survey of executives find recruiting and retention are top challenges, along with improving the patient experience and expanding digital health options.

Only 2% of the nation’s hospitals earned recognition from the Lown Institute. Some were singled out for their success even with a high concentration of COVID-19 patients.

The organization evaluated more than 3,000 hospitals, but only a small portion were honored. Two hospitals improved in every category.

Black women are more than three times as likely to die from pregnancy-related complications as White women. Doulas are one way to improve these outcomes for Black women.

A study of more than 1,200 patients identifies significant gaps, but researchers also offer practical ways health systems can do better for patients.

The agency said some data would be skewed by the COVID-19 pandemic. Critics say the move could harm patients and deprives the public of vital information.

Healthcare leaders need to make safety a much higher priority, and employers are ‘fed up’ with the data they are seeing, she says.

In an interview with Chief Healthcare Executive, Binder says she’s concerned parents say they don’t know how to report problems. All pediatric hospitals should disclose the results of patient and family surveys, she says.