Patient Experience

A survey received through a text messaging and web-based system may reduce the costs of traditional recruitment and data collection for patients with low back pain.

The general public appears to be interested in and satisfied with using robotic systems for healthcare tasks.

A new study finds that online reviews are increasingly important in healthcare decision-making, but 50% of health systems lacked online reviews in 2020.

The findings could guide policies relevant to the development of AI.

Longstanding distrust of the medical establishment plays out in a lack of confidence in safety of the COVID-19 vaccine. This gives health plans and systems the task of building bridges with at-risk groups.

MedStar Health denied patients with disabilities access to a support person.

A study interviewed patients in a study of a post-suicide intervention and received a range of answers on how it was received.

Medicaid expansion is not a panacea for other challenges that safety net hospitals face, and the infusion of coverage may have created longer wait times.

Kaiser Permanente authors said having a highly integrated health system strengthened the shift to video medical visits as the pandemic hit.

The chief consumer officer for UnitedHealthcare explains her priorities and challenges for 2021.

Health systems should ask two questions before deciding if they need a patient experience officer, one expert suggests.