The rise of consumerism has given patients more ownership of their care than ever before. And as consumer-facing technologies become commonplace, patients are increasingly shopping for healthcare experiences that align with their digital behaviors and preferences.
To attract and retain those patients, providers need to offer the modern, convenient features they’re accustomed to using elsewhere.
Phreesia recently surveyed more than 4,000 patients about their digital expectations for their care, including how they want to check in, manage appointments, make payments and engage with providers. We dive deep into the survey results and explore their implications for providers in our new white paper, Healthcare’s Digital Transformation: How consumerism is changing the healthcare landscape—and how provider organizations should respond.
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