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Healthgrades names 2024’s top hospitals for patient experience and safety; these 79 earned dual honors

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The organization unveils its recipients of two hospital quality awards, and a select group received recognition in both categories.

Healthgrades has unveiled its 2024 picks for the best hospitals in patient safety, as well as the top honorees for providing a great patient experience.

Image: ©Antonio Diaz - stock.adobe.com

Healthgrades has announced the 2024 lists of hospitals honored for both patient safety and the patient experience. A group of 79 hospitals received both awards.

A select group of 79 hospitals claimed both honors in the Healthgrades analysis. Healthgrades announced the honorees Tuesday morning.

In the patient safety category, hospitals are recognized for their efforts in preventing harmful events to patients during their hospital stay. The patient experience category honors hospitals who stand out when it comes to communicating with their patients.

Brad Bowman, MD, chief medical officer and head of data science at Healthgrades, said in a statement that the honors are designed to help give patients more insights when they are choosing a hospital.

“As consumers take a more hands-on approach to their healthcare journeys, hospital quality should be a top consideration when choosing where to receive care,” Bowman said in a statement.

In the patient safety category, Healthgrades honors 444 hospitals (the top 10% of evaluated hospitals) in preventing serious injuries during hospital stays. The organization said hospitals nationwide could have avoided 97,000 injuries over a three-span if they all performed at the levels of the top hospitals in patient safety.

From 2020 to 2022, the period Healthgrades examined, four incidents accounted for nearly three quarters of all patient injuries in hospitals: in-hospital falls leading to a fracture; a collapsed lung due to a procedure or surgery; pressure sores or bed sores acquired in the hospital, and catheter-related bloodstream infections.

For the patient experience award, Healthgrades selected 388 recipients; they ranked among the top 15% of eligible hospitals. Healthgrades chose three areas to analyze if patients would recommend a hospital to others: doctor communication, nurse communication and good communication regarding care instructions when being discharged from the hospital.

Even among the winners, Healthgrades found 79 hospitals who received both patient safety and patient excellence awards. The 79 dual recipients come from 27 states.

Some health systems had hospitals winning in both categories. Healthgrades said Baylor, Scott & White, Houston Methodist, Mayo Health, Penn Medicine, and Surgery Partners had the most “dual recipients.”

Here are the 79 hospitals who received both Healthgrades’ 2024 awards for patient safety and patient experience.

Dual winners

Jack Hughston Memorial Hospital, Phenix City, Ala.

Arkansas Surgical Hospital, North Little Rock, Ark.

Arizona Spine And Joint Hospital, Mesa, Ariz.

Mills-peninsula Medical Center, Burlingame, Calif.

Sequoia Hospital, Redwood City, Calif.

Torrance Memorial Medical Center, Torrance, Calif.

Mayo Clinic in Florida, Jacksonville, Fla.

Memorial Hospital Pembroke, Pembroke Pines, Fla.

Morton Plant Hospital, Clearwater, Fla.

UnityPoint Health - St. Luke's Hospital, Cedar Rapids, Iowa

Northwestern Medicine Lake Forest Hospital, Lake Forest, Ill.

Rush University Medical Center, Chicago, Ill.

Ascension Saint Vincent Carmel, Carmel, Ind.

Orthoindy Hospital, Indianapolis, Ind.

Kansas City Orthopaedic Institute, Leewood, Kan.

Menorah Medical Center, Overland Park, Kan.

Mercy Specialty Hospital, Southeast Kansas, Galena, Kan.

Saint Luke’s South Hospital, Overland Park, Kan.

Salina Surgical Hospital, Salina, Kan.

Christus Central Louisiana Surgical Hospital, Alexandria, La.

The Spine Hospital of Louisiana at The NueroMedical, Baton Rouge, La.

Chelsea Hospital, Chelsea, Mich.

Holland Hospital, Holland, Mich.

Essentia Health Duluth, Duluth, Minn.Mayo Clinic Health System Mankato, Mankato, Minn.

Mayo Clinic Hospital, Saint Marys Campus, Rochester, Minn.

​​Owatonna Hospital, Owatonna, Minn.

River’s Edge Hospital and Clinic, Saint Peter, Minn.

Barnes Jewish West County Hospital, Creve Coeur, Mo.

Missouri Baptist Medical Center, St. Louis, Mo.

Davie Medical Center, Bermuda Run, N.C.

Novant Health Medical Park Hospital, Winston-Salem, N.C.

Midwest Surgical Hospital, Omaha, Neb.

Orthonebraska Hospital, Omaha, Neb.

Saint Luke’s Warren Hospital, Phillipsburg, N.J.

Hospital for Special Surgery, New York, N.Y.

White Plains Hospital, White Plains, N.Y.

Cleveland Clinic Avon Hospital, Avon, Ohio

Fairview Hospital, Cleveland, Ohio

Surgical Hospital at Southwoods, Youngstown, Ohio

McBride Orthopedic Hospital, Oklahoma City, Okla.

Saint Francis Hospital South, Tulsa, Okla.

SSM Health Saint Anthony Hospital Shawnee, Shawnee, Okla.

Tulsa Spine & Specialty Hospital, Tulsa, Okla.

AHN Wexford Hospital, Wexford, Pa.

Penn Medicine Chester County Hospital, West Chester, Pa.

Penn Medicine Lancaster General Hospital, Lancaster, Pa.

OSS Orthopedic Hospital, York, Pa.

Penn Medicine Penn Presbyterian Medical Center, Philadelphia, Pa.

Rothman Orthopaedic Specialty Hospital, Bensalem, Pa.

Surgical Institute of Reading, Wyomissing, Pa.

Roper Hospital, Charleston, S.C.

Black Hills Surgical Hospital, Rapid City, S.D.

Dunes Surgical Hospital, Dakota Dunes, S.D.

Sioux Falls Specialty Hospital, Sioux Falls, S.D.

Maury Regional Medical Center, Columbia, Tenn.

Ascension Seton Northwest, Austin, Texas

Baylor, Scott & White Medical Center-College Station, College Station, Texas

Baylor, Scott & White Medical Center-Marble Falls, Marble Falls, Texas

Baylor, Scott & White Texas Spine & Joint Hospital - Tyler, Texas

Baylor, Scott & White The Heart Institute, Plano, Texas

Baylor Scott & White The Heart Hospital, Denton, Texas

Houston Methodist Baytown Hospital, Baytown, Texas

Houston Methodist Clear Lake Hospital, Houston, Texas

Houston Methodist Sugar Land Hospital, Sugar Land, Texas

Houston Methodist The Woodlands Hospital, Shenandoah, Texas

Quail Creek Surgical Hospital, Amarillo, Texas

Texas Institute for Surgery at Texas Health Presbyterian, Dallas, Texas

Texas Orthopedic Hospital, Houston, Texas

Lakeview Hospital, Bountiful, Utah

The Orthopedic Specialty Hospital, Murray, Utah

Inova Fair Oaks Hospital, Fairfax, Va.

Sentara Princess Anne Hospital, Virginia Beach, Va.

Sentara Williamsburg Medical Center, Williamsburg, Va.

Bellin Memorial Hospital, Green Bay, Wisc.

Froedtert Memorial Lutheran Hospital, Milwaukee, Wisc.

Oakleaf Surgical Hospital, Altoona, Wisc.

Orthopaedic Hospital of Wisconsin, Glendale, Wisc.

Watertown Regional Medical Center, Watertown, Wisc.

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