The Customer Experience in Health Care: New Journeys Ahead

2020 has come and gone, forever changing health care. This whitepaper reveals why:

• A great customer experience in health care starts with simplifying and streamlining the plan-member and patient journey
• Creating a patient-centric experience in health care requires busting silos—silos of data, systems, departments, and business units
• Transformation on a large scale requires the adoption of interoperability standards, and better alignment of incentives between payers and providers

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