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Healthgrades announces patient safety and experience awards. These hospitals took both honors.

Article

The organization examined thousands of hospitals but only a select group took prizes in patient safety and the patient experience. Four problems make up the bulk of safety events, the study found.

Healthgrades has announced the recipients of two awards for hospital quality, and only a select group of hospitals managed to claim both honors.

The organization, which evaluates hospitals in a variety of areas, released the winners of two awards on Tuesday: The 2023 Patient Safety Excellence Award and the Outstanding Patient Experience Award.

Healthgrades examined thousands of hospitals and 445 were recognized with the patient safety award, which honors hospitals that protected patients and prevented serious safety events. In addition, 419 hospitals earned the patient experience award.

However, only 83 hospitals - roughly 2% - received both the patient safety award and the patient experience prize.

Brad Bowman, chief medical officer of Healthgrades, said that the awards are designed to spotlight hospitals that are focusing on patient safety and improving patient satisfaction.

In an interview with Chief Healthcare Executive®, Bowman says patient safety and improving the patient experience involve different skill sets.

Top hospitals are "focusing on both of them, and working very hard on both of them. … because these things just don't happen," he says. "I mean, you just don't really manage all of these patients, these patient safety indicators, just on accident.”

While consumers aren’t yet studying hospital quality with the same intensity as they do when buying an appliance or a car, Bowman says patients are starting to do more homework.

“There was a big kind of awareness or an increased appreciation for the importance of hospital quality that occurred during the pandemic,” he says. “People came out of that, I think, more educated health care consumers.”

If all the hospitals performed as well as the recipients of the patient safety award, Healthgrades estimates that as many as 95,880 patient safety events could have been prevented between 2019 and 2021.

Four patient safety problems accounted for nearly three-quarters (74%) of patient safety events: in-hospital falls leading to fractured hips; collapsed lungs due to a procedure in or around the chest; pressure sores or bed sores acquired in the hospital; and bloodstream infections related to catheters.

Healthgrades examined patient safety data from nearly 4,500 hospitals for the years 2019 through 2021 and represent three-year estimates for Medicare patients. Notably, the period includes part of the COVID-19 pandemic. Federal officials have said hospital patient safety has suffered setbacks in the pandemic.

Healthgrades occasionally hears from hospitals that aren’t happy with their rankings.

But he also says some hospitals reach out even though they are performing at a high level, but they still want more feedback.

“They're almost like challenging us to find something that they can improve on,” Bowman says. “They just had just such an ingrained culture, of just continuous quality improvement, they run out of things to fix on their own. So they basically, dare us, kind of challenge us to try to find something, you know, that they can dig in and make even better.”

For the patient experience awards, Healthgrades said the organization reviewed 3,138 hospitals that submitted at least 100 patient surveys to the Centers for Medicare and Medicaid Services.

In its evaluation, Healthgrades found three areas that best indicate if a patient will recommend the hospital to others: communication of doctors; communication of nurses; and clear guidance about care after the patient leaves the hospital.

Here are the 83 hospitals that earned Healthgrades’ patient safety and patient excellence awards. They come from 28 states.

Texas had the most dual-winners with 12, followed by Wisconsin (9), Kansas (7), Pennsylvania (6) and California (5).

Alabama

South Baldwin Regional Medical Center

City: Foley

Parent: Community Health Systems

Arkansas

Arkansas Surgical Hospital

City: North Little Rock

Arizona

Arizona Spine & Joint Hospital

City: Mesa

Parent: National Surgical Hospitals

California

Torrance Memorial Medical Center

City: Torrance

Parent: Cedars-Sinai Health System

Sequoia Hospital

City: Redwood City

Parent: Dignity Health

Mills-Peninsula Medical Center

City: Burlingame

Parent: Sutter Health

UCSD Medical Center-Hillcrest

City: San Diego

Parent: UC San Diego Health

Fresno Surgical Hospital

City: Fresno

Colorado

Saint Joseph Hospital

City: Denver

Parent: SCL Health (part of Intermountain Health)

Florida

Baptist Medical Center Beaches

City: Jacksonville Beach

Parent: Baptist Health

Mease Dunedin Hospital

City: Dunedin

Parent: BayCare Health System

Morton Plant Hospital

City: Clearwater

Parent: BayCare Health System

Mayo Clinic in Florida

City: Jacksonville

Parent: Mayo Health System

Iowa

UnityPoint Health - Allen Hospital

City: Waterloo

Parent: UnityPoint Health

Iowa Specialty Hospital-Clarion

City: Clarion

Parent: University of Iowa Hospital & Clinics

Idaho

West Valley Medical Center

City: Caldwell

Parent: HCA Healthcare

Illinois

Rush University Medical Center

City: Chicago

Parent: Rush University System for Health

Indiana

Ascension Saint Vincent Carmel

City: Carmel

Parent: Ascension Health

OrthoIndy Hospital

City: Indianapolis

Kansas

AdventHealth Shawnee Mission

City: Shawnee Mission

Parent: AdventHealth

Menorah Medical Center

City: Overland Park

Parent: HCA Healthcare

Kansas City Orthopaedic Institute

City: Leawood

Parent: Saint Luke’s Health System

Saint Luke’s South Hospital

City: Overland Park

Parent: Saint Luke’s Health System

University of Kansas Hospital

City: Kansas City

Parent: University of Kansas Health System

Manhattan Surgical Hospital

City: Manhattan

Salina Surgical Hospital

City: Salina

Massachusetts

Emerson Hospital

City: Concord

Michigan

Mercy Health Saint Mary’s

City: Grand Rapids

Parent: Trinity Health System

Minnesota

Lakeview Hospital

City: Stillwater

Parent: HealthPartners Inc.

Mayo Clinic Health System Mankato

City: Mankato

Parent: Mayo Health System

River’s Edge Hospital and Clinic

City: Saint Peter

Missouri

Barnes-Jewish West County Hospital

City: Creve Coeur

Parent: BJC Healthcare

Missouri Baptist Medical Center

City: St. Louis

Parent: BJC Healthcare

Saint Luke’s North Hospital - Barry Road

City: Kansas City

Parent: Saint Luke’s Health System

North Carolina

AdventHealth Hendersonville

City: Hendersonville

Parent: AdventHealth

Duke Regional Hospital

City: Durham

Parent: Duke University Health System

Davie Medical Center

City: Bermuda Run

Nebraska

Bellevue Medical Center

City: Bellevue

Parent: Nebraska Medical Center

OrthoNebraska Hospital

City: Omaha

New York

Hospital for Special Surgery

City: New York

Parent: NewYork-Presbyterian Healthcare System

Ohio

Cleveland Clinic Avon Hospital

City: Avon

Parent: Cleveland Clinic

Soin Medical Center

City: Beavercreek

Oklahoma

Oklahoma Surgical Hospital

City: Tulsa

Tulsa Spine and Surgical Hospital

City: Tulsa

Oregon

Legacy Meridian Park Medical Center

City: Tualatin

Parent: Legacy Health

OHSU Hospital - Marquam Hill Campus

City: Portland

Parent: OHSU Partners

Pennsylvania

Rothman Orthopaedic Specialty Hospital

City: Bensalem

Parent: Jefferson Health

Chester County Hospital

City: West Chester

Parent: Penn Medicine

Penn Presbyterian Medical Center

City: Philadelphia

Parent: Penn Medicine

Oss Orthopaedic Hospital

City: York

Saint Clair Hospital

City: Pittsburgh

Surgical Institute of Reading

CIty: Wyomissing

South Dakota

Avera Heart Hospital of South Dakota

City: Sioux Falls

Parent: Avera Health System

Black Hills Surgical Hospital

City: Rapid City

Dunes Surgical Hospital

City: Dakota Dunes

Sioux Falls Specialty Hospital

City: Sioux Falls

Texas

Baylor Scott & White Medical Center - College Station

City: College Station

Parent: Baylor Scott & White Health

Baylor Scott & White Orthopaedic and Spine

City: Arlington

Parent: Baylor Scott & White Health

The Heart Hospital Baylor Denton

City: Denton

Parent: Baylor Scott & White Health

CHRISTUS Spohn Hospital Alice

City: Alice

Parent: CHRISTUS Health

Texas Orthopedic Hospital

City: Houston

Parent: HCA Healthcare

Houston Methodist Sugar Land Hospital

City: Sugar Land

Parent: Houston Methodist

Methodist Dallas Medical Center

City: Dallas

Parent: Methodist Health System

South Texas Spine and Surgery Hospital

City: San Antonio

Parent: Surgery Partners

Baylor Scott & White Texas Spine & Joint Hospital

City: Tyler

Parent: Baylor Scott & White Health

Houston Physicians’ Hospital

City: Webster

Quail Creek Surgical Hospital

City: Amarillo

Texas Institute for Surgery at Texas Health Presbyterian Dallas

City: Dallas

Utah

Mountain View Hospital

City: Payson

Parent: HCA Healthcare

Alta View Hospital

City: Sandy

Parent: Intermountain Health

St. George Regional Hospital River Road

City: St. George

Parent: Intermountain Health

Virginia

Inova Fair Oaks Hospital

City: Fairfax

Parent: INOVA

Washington

Legacy Salmon Creek Medical Center

City: Vancouver

Parent: Legacy Health

Wisconsin

Aurora Medical Center - Grafton

City: Grafton

Parent: Aurora Health Care

Bellin Memorial Hospital

City: Green Bay

Parent: Bellin Health System

Watertown Regional Medical Center

City: Watertown

Parent: ScionHealth

Mayo Clinic Health System - Franciscan Health

City: La Crosse

Parent: Mayo Health System

Mayo Clinic Health System in Eau Claire

City: Eau Claire

Parent: Mayo Health System

Howard Young Medical Center

City: Woodruff

Parent: Ministry Health Care

Oakleaf Surgical Hospital

City: Altoona

Parent: National Surgical Hospitals Inc.

SSM Health Monroe Hospital

City: Monroe

Parent: SSM Health Care

Sauk Prairie Hospital

City: Prairie Du Sac

(Editor's note: The parent organization of Watertown Regional Medical Center in Wisconsin was listed incorrectly. ScionHealth is the parent organization.)

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