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NewYork-Presbyterian Expands its Telehealth Offerings


The hospital will now offer a telehealth service for pediatric patients.

NewYork-Presbyterian Hospital has expanded its telehealth offerings to include an option for pediatric patients.

Pediatric Urgent Care will be available daily between 6 p.m. and midnight. Patients can access the telehealth service via NYP.org or the hospital’s mobile application.

The hospital’s telehealth system connects parents or caregivers with emergency room physicians over high-definition video. Doctors will then assess, diagnose, and prescribe treatment over the video connection. They may also recommend that the child come in for an in-person visit.

“Nothing is more difficult than when your child is sick or injured,” said Dr. Shari Platt, chief of Pediatric Emergency Medicine at NewYork-Presbyterian/Weill Cornell Medical Center and an associate professor of clinical pediatrics at Weill Cornell Medicine. “Our goal is to deliver immediate guidance and advice to a concerned parent, and to provide children with the best possible care,” Platt said in a news release.

As of publishing this story, the hospital only offers services to New York state residents, but plans to expand to people in New Jersey, Connecticut and Florida in the months ahead. The hospital says its telehealth service is HIPAA compliant.

Pediatric Urgent Care is part of a bourgeoning suite of telehealth offerings from NewYork-Presbyterian. The hospital currently offers:

  • Second Opinion, which allows patients to get a fresh take on their symptoms, treatment, or diagnosis.
  • Virtual Visit, which saves patients a trip to the office for scheduled appointments.
  • Express care, which puts ER patients in touch with a physician located remotely to reduce wait time.
  • Urgent Care, which can be used for illnesses and injuries that aren’t life threatening.
  • Inter-Hospital Consult, which allows doctors throughout NewYork-Presbyterian’s network to consult on complex cases.


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