SPOTLIGHT -
The future of healthcare ‘is about the consumer'
Patients have higher expectations, and hospital executives say the industry must focus more on the customer experience. It was a recurring theme at the American Hospital Association Leadership Summit this week.
Healthcare leaders must emphasize self-care, and ‘get rid of stupid stuff’
Eric Martin, vice president of patient services and chief nursing officer at Norton Children’s Hospital, talked about taking care of team members at the American Hospital Association Leadership Summit.
University Hospitals wins American Hospital Association Quest for Quality Prize
The Cleveland-based system was hailed for its commitment to excellence. Cliff Megerian, the system’s CEO, says the staff aims to deliver care with kindness and compassion.
Ransomware attacks on hospitals are rising
The attacks are costing health systems millions of dollars and threatening patients. Hospital leaders must develop robust defenses and prepare detailed recovery plans, experts say.
Johns Hopkins, Yale New Haven Health executives share lessons on leadership
They offered their perspectives on succeeding as leaders, building great teams and the importance of empathy.
Even resilient healthcare workers may be hurting | American Hospital Association Leadership Summit
Don’t assume even the strongest staff members are OK. Leaders talked about the need for empathy and how they are tending to the well-being of their teams.
‘Focus on our culture and our people’ | American Hospital Association Leadership Summit
Amid daunting challenges, three health system leaders stress the importance of taking care of their teams and making everyone feel valued.
Bryan Stevenson says 'health equity is really health justice' | American Hospital Association Leadership Summit
Stevenson, the author of “Just Mercy” and inspiration of the film, has spent his adult life representing the disadvantaged in the criminal legal system. He urged hospital leaders to fight to end disparities in healthcare.
Rick Pollack talks about facing the future | American Hospital Association Leadership Summit
The president of the hospital association said the group will press for federal aid and the continuation of waivers implemented during the pandemic.
Harold Ford, Scott Jennings preview mid-term elections | American Hospital Association Leadership Summit
Ford, the former congressman, and Jennings, a former aide to President George W. Bush, discussed big issues, President Biden's struggles and the likely rematch with Donald Trump.