American Hospital Association Leadership Summit

Patients have higher expectations, and hospital executives say the industry must focus more on the customer experience. It was a recurring theme at the American Hospital Association Leadership Summit this week.

Eric Martin, vice president of patient services and chief nursing officer at Norton Children’s Hospital, talked about taking care of team members at the American Hospital Association Leadership Summit.

The Cleveland-based system was hailed for its commitment to excellence. Cliff Megerian, the system’s CEO, says the staff aims to deliver care with kindness and compassion.

The attacks are costing health systems millions of dollars and threatening patients. Hospital leaders must develop robust defenses and prepare detailed recovery plans, experts say.

They offered their perspectives on succeeding as leaders, building great teams and the importance of empathy.

Don’t assume even the strongest staff members are OK. Leaders talked about the need for empathy and how they are tending to the well-being of their teams.

Amid daunting challenges, three health system leaders stress the importance of taking care of their teams and making everyone feel valued.

Stevenson, the author of “Just Mercy” and inspiration of the film, has spent his adult life representing the disadvantaged in the criminal legal system. He urged hospital leaders to fight to end disparities in healthcare.

The president of the hospital association said the group will press for federal aid and the continuation of waivers implemented during the pandemic.

Ford, the former congressman, and Jennings, a former aide to President George W. Bush, discussed big issues, President Biden's struggles and the likely rematch with Donald Trump.