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The Future of Healthcare Revenue Cycle Management


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COVID-19 has served as an accelerant in driving significant healthcare trends, most notably within Revenue Cycle Management (RCM). Healthcare organizations struggle to balance revenue fluctuations, a decrease in cash flow, higher cost of service, and lower productivity. Payers continue to negatively impact financial performance with increasing rates of denials, higher patient co-payment responsibilities, new demands on service authorizations, and an unwillingness to partner in moving to one-to-one connectivity to reduce the cost of service. Concurrently, providers are trying to improve the patient experience and relationships with the provider community.

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