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Intermountain, R1 Launch Tech and Innovation Center to Design RCM Tech


Organizations can develop ways for AI to address unsolved revenue cycle management challenges.


Health systems, hospitals and physician groups may better evaluate, test and design new revenue cycle management (RCM) technologies with the launch of the Salt Lake City Technology and Innovation Center.

A collaboration between Intermountain Healthcare and R1 RCM, the facility will also serve as a client experience center.

Joe Polaris, senior vice president of product technology at R1, told Inside Digital Health™ that Salt Lake City is a great place to have an innovation center because of its growing healthcare and technology community.

“This is an opportunity for providers to engage in innovation directly,” he said.

R1, a provider of technology-enabled RCM services, will work with clients including Intermountain Healthcare, Ascension, AMITA Health and Quorum Health Corporation. The organizations will develop ways for artificial intelligence and robotic process automation to address high-value and unsolved RCM challenges associated with the cost to collect, denials management and improving the patient’s financial experience.

“This center is another example of the strategic investments we have put in place to continue driving innovation and the development of technology to transform the patient experience and comprehensively automate transactional processes,” said Joe Flanagan, president and CEO of R1 RCM.

Bert Zimmerli, chief finance officer of Intermountain Healthcare, said partnering with R1 will help Intermountain — which owns a $20 million stake in R1 RCM — will allow R1 to focus on RCM, while Intermountain can put more attention on providing the best care for its patients.

“The innovation center will allow us to take innovation to the next level and change the future of what RCM will look like,” Polaris said.

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